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Arrive, switch off, enjoy. Relaxation and experiences in idyllic nature. The ELVA Stubai is just 2 ½ hours from Munich and 30 minutes from Innsbruck.

ELVA Apartmenthotel GmbH

Steixner family

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More Information

ELVA Apartmenthotel GmbH

Steixner family

You are currently viewing a placeholder content from Default. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.

More Information

We have barrier-free apartments that are specially equipped for guests with reduced mobility. Please let us know when booking so that we can reserve the right room for you.

Check-in is possible from 03:00 PM so that we have enough time to prepare your room for your stay.

Check-out must take place by 10:00 AM.

If you would like to use our wellness facilities again on the day of departure or enjoy another day of hiking or skiing, we will be happy to provide you with our late check-out room including shower facilities and luggage storage for a price of €30 per person.

Our extensive breakfast buffet provides athletes and mountain lovers with plenty of energy! We spoil you with a large selection of fresh, regional and international products ranging from savory and hearty to sweet.

Breakfast times:
Summer: 7:30 – 10:00 AM
Winter: 7:00 – 10:00 AM

Adults:
€25 per person

Children 7 – 13 years:
€13 per person

Tip: If you book breakfast directly with the apartment, you will receive a reduced price of €22 per person or €10 per child!

If you would like to prepare your own breakfast in the apartment, fresh bread rolls are available daily from 7:30 AM in our ELVA store!

Dogs are welcome at the ELVA, but in order to ensure a carefree vacation at the ELVA Stubai for people allergic to animal hair, dogs are only allowed in selected apartments. Please let us know when you arrive that you are traveling with your dog. We will be happy to reserve a dog-friendly apartment for you and your four-legged friend.

Please bring your own bowl and basket.

Important information for your vacation with your four-legged friend – only socially acceptable dogs are allowed in the ELVA!

  • You are welcome to bring your dog on a lead on the terrace and in an extra area in the restaurant, but unfortunately dogs are not allowed in the garden, pool, lounge and bar areas. Dogs must generally be kept on a lead in the hotel.
  • Please clean your paws after a walk in the entrance area (paw wipes are available there!)
  • We charge €20 / night for your dog without food.
  • If the dog is left alone in the hotel and you leave the house, please inform reception and put up the “I am alone in the room” sign on the door. We will be happy to put you in touch with a professional dog sitter in Neustift.
  • Please send us proof of insurance for your dog when booking.

Wonderful hikes and walks await you and your four-legged friend. You can get poop bags free of charge at reception.

We will prepare the pads for the bowls and special dog blankets in the apartment.

If your dog needs medical care, there are 2 veterinary practices in the Stubai Valley.

  • ELVA Sky SPA with unique panoramic view (admission from 16 years accompanied by parents)
  • Stubai Super Card summer pass from (mid-May to the end of October) with numerous discounts and free offers
  • Heated 20 m designer pool in the garden incl. Massage and bubble loungers with mountain views
  • Large fitness room with modern equipment
  • Boulder wall with kilter board function
  • Free participation in the yoga or Pilates program (1-3 x/week)
  • Premium ski depot (each apartment has its own lockable locker)
  • Free parking lot
  • Free W-LAN in the entire hotel area
  • Final cleaning of the apartment
  • One-time intermediate cleaning from a stay of 5 days
  • SPA bag (incl. bath towels, bathrobes). You can pick up fresh bath towels at our reception every day.
  • Starter pack on arrival in the apartment/room: Nespresso capsules, washing-up liquid & Taps, tea towels, bin bags, tea, sugar, towel pack.
  • Premium body care products in the bathroom & hairdryer

The ELVA is very child-friendly, we offer the following facilities for children:

  • Play area for the little ones (wall bars and climbing wall, book corner, hanging bags, games,…)
  • Interactive children’s and family game table (4 players, 25 games)
  • Table soccer
  • Outdoor playground
  • … and the most beautiful playground in the world: the Stubai nature!

Children’s equipment:
So that you don’t have to travel with too much luggage, we are happy to provide you with various items for your child:

  • Travel crib
  • Changing mat
  • High chair
  • Stool for the bathroom

Please let us know what you need for your child when you book so that we can prepare everything.

The A LA CARTE restaurant offers special menus for guests with food intolerances or allergies. Please inform us in advance.

Reception:
07:30 AM – 05:00 PM

Late-Check in:
24h

Store:
07:30 AM – 09:00 PM

Breakfast:
Summer: 07:30 – 10:00 AM
Winter: 07:00 – 10:00 AM

A LA CARTE Restaurant:
04:00 – 09:30 PM (kitchen until 09:30 PM)

Pool:
Beginning of June to end of September: 07:00 AM – 07:00 PM
Beginning of October to end of May: 01:30 AM – 07:00 PM

Sky Spa:
2:00 PM – 7:30 PM

Fitness/Boulder/Yoga:
07:00 AM – 08:00 PM

Children/youth play area:
10:00 AM – 8:00 PM

We have sufficient free parking spaces directly at the hotel incl. charging stations for electric cars. Please let us know at the time of booking if you require an electric charging station so that we can reserve one for you. The charging costs will be billed directly to your apartment. Prices for charging: €0.45 / kWh, blocking fee: €0.10 per minute from 12 hours

The ELVA is a non-smoking hotel, but we have designated smoking areas outside for our smoking guests. Smoking on the balcony is not permitted.

  • The final cleaning of the apartments is included.
  • A one-off intermediate cleaning and towel change is included for stays of 5 days or more. You can order the cleaning on the day before until 5:00 PM at the reception and we will clean your apartment the next day.
  • If you require additional cleaning, you can book an intermediate cleaning (30 min. smart cleaning) at a price of €30 per apartment.
  • The apartment is equipped with sufficient towels and a SPA bag (incl. bathrobe, sauna/bath towels). If you need new hand, sauna or bath towels, we will provide you with unlimited new towels free of charge at reception. There are no towels in the SPA area for reasons of environmental awareness!
  • Fresh bread rolls daily (please pre-order at reception)
  • Small selection of freshly cooked menus for ready cooking in the apartment
  • Staple foods (pasta, milk, yogurt, eggs)
  • Products from the region (cheese, vinegar, oil, juices, bacon, cookies, honey)
  • Drinks (water, soda, beer, wine)
  • Small range of toiletries
  • Each apartment has a heated locker in the basement for safe storage of your ski equipment. Your equipment is in good hands there and is dried overnight.
  • The bikes can be safely stored in a separate bike room.
  • We also offer an indoor maintenance room for your sports equipment and a bike washing area

The ski bus stops just a few meters from the ELVA and can be used free of charge.

The General Terms and Conditions for the Hotel Industry (AGBH 2006) apply at ELVA. The cancellation conditions are as follows:

Up to 3 months before arrival:
Cancellation is possible free of charge.

3 months to 1 month before arrival:
40% of the total package price will be charged as a cancellation fee.

1 month to 1 week before arrival:
70% of the total package price will be charged.

In the last week before arrival:
90% of the total package price will be charged.

These terms and conditions apply unless other agreements have been made in the context of offers. If deviating agreements apply, these will be mentioned in our offers and booking confirmations.

You can also take out travel cancellation insurance at the time of booking.

You receive the Stubai Super Card worth €99 / adult and €49 / child free of charge!

The Stubai Super Card is valid from 16.5.2025 to 2.11.2025.

The Stubai Super Card includes a wide range of services. In addition, the Stubai Super Card offers a range of attractive bonus services.

You can find more information here: www.stubai.at/unterkuenfte/stubai-super-card/

The A LA CARTE restaurant offers a selection of vegetarian dishes.

At ELVA we accept various payment methods, including credit cards (Visa, MasterCard, American Express), EC cards and cash payments. We kindly ask you to transfer deposits to our account in advance:

ELVA Apartment Hotel GmbH
VOLKSBANK TIROL AG
BIC VBOEATWWINN
IBAN AT04 4239 0030 0017 7170

Smart cleaning:
20-minute intermediate cleaning at a price of €30 per apartment.

Use of the e-charging station:
Charging prices: €0.45 / kWh, blocking fee: €0.10 per minute from 12 hours

Treatments