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Arrive, switch off, enjoy. Relaxation and experiences in idyllic nature. The ELVA Stubai is just 2 ½ hours from Munich and 30 minutes from Innsbruck.
ELVA Apartmenthotel GmbH
Steixner family
M hallo@elva-stubai.at
T +43 5226 39 111
Wiesenweg 16
6167 Neustift in the Stubai Valley
ELVA Apartmenthotel GmbH
Steixner family
M hallo@elva-stubai.at
T +43 5226 39 111
Wiesenweg 16
6167 Neustift in the Stubai Valley
We have accessible apartments that are specially equipped for guests with reduced mobility. Please let us know when booking so that we can reserve the right room for you.
Check-in is possible from 03:00 PM so that we have enough time to prepare your room for your stay. Check-out must take place by 10:00 AM. If you would like to use our wellness facilities again on the day of departure or enjoy another day of hiking or skiing, we will be happy to provide you with our late check-out room including shower facilities and luggage storage for a price of €30 per person.
You can also use our sky spa and the pool as a day spa guest. To ensure that we can offer you a relaxing stay, prior reservation is required.
- ELVA day spa from 11:00 AM – 7:30 PM without breakfast: €50 / person
- ELVA day spa from 11:00 AM – 7:30 PM with breakfast/brunch: €73 / person
Rich vitality breakfast buffet with regional and international products
Adults:
€25 per person
Children 7 – 13 years:
€13 per person
Tip: If you book breakfast directly with the apartment, you will receive a reduced price of €22 per adult and €10 per child! If you would like to prepare your own breakfast in the apartment, fresh bread rolls are available daily from 07:30 AM in our ELVA shop!
Dogs are allowed in the ELVA, but in order to ensure a carefree vacation in the ELVA Stubai for people allergic to animal hair, dogs are only allowed in selected apartments. Please let us know the breed and weight of the dog traveling with you so that we can reserve a dog-friendly apartment for you! More information about vacationing with your four-legged friend:
- You are welcome to bring your dog on a lead to the terrace, but unfortunately it is not allowed in the restaurant, garden, pool, lounge and bar area.
- Please note that your pet must not be left alone in the room during your absence from the ELVA (day and night).
- We charge €35 / day for your dog without food
- Wonderful hikes and walks await you and your four-legged friend. Please make use of the poop bags available free of charge at reception.
- ELVA sky spa with unique panoramic view (admission from 16 years accompanied by parents)
- Stubai Super Card summer pass from (mid-May to the end of October) with numerous discounts and free offers
- Heated 20 m designer pool in the garden incl. massage and bubble loungers with mountain views
- Large fitness room with modern equipment
- Boulder wall with kilter board function
- Free participation in the weekly yoga or pilates program
- Premium ski depot (each apartment has its own lockable locker)
- Free parking lot
- Free W-LAN in the entire hotel area
- Final cleaning of the apartment
- One-time intermediate cleaning from a stay of 5 days
- SPA bag (incl. bath towels, bathrobes). You can pick up fresh bath towels at our reception every day.
- Starter pack on arrival in the apartment/room: Nespresso capsules, washing-up liquid & Taps, tea towels, bin bags, tea, sugar, towel pack.
- Premium body care products in the bathroom & hairdryer
The ELVA is very child-friendly, we offer the following facilities for children:
- Climbing wall for children
- Playing area for the little ones
- Interactive children’s and family game table (4 players, 25 games)
- Table soccer
- Outdoor playground
- … and the most beautiful playground in the world: the Stubai nature!
Discounts for children:
So that you don’t have to travel with too much luggage, we are happy to provide you with various items for your child (surcharge €15 per day):
- Crib
- Bottle warmer
- Changing mat
- Diaper pail
- High chair
- Night light plug
- Stool for the bathroom
Please let us know what you need for your child when you book so that we can prepare everything.
The à la carte restaurant offers special menus for guests with food intolerances or allergies. Please inform us in advance.
Reception:
07:30 AM – 05:00 PM
Late check-in:
24h
Shop:
07:30 AM – 09:00 PM
Breakfast:
07:00 AM – 10:30 AM
À la carte restaurant:
12:30 PM – 04:00 PM (snack & bistro menu)
05:00 PM – 09:00 PM (evening menu, cuisine until 09:00 PM)
Pool:
Beginning of june to end of september: 07:00 AM – 07:00 PM
Beginning of october to end of may: 01:30 PM – 07:00 PM
Sky spa saunas:
01:30 AM – 07:30 PM
Fitness/Boulder/Yoga:
07:00 AM – 08:00 PM
Children/youth play area:
10:00 AM – 08:00 PM
We have sufficient free parking spaces directly at the hotel incl. charging stations for electric cars. Please let us know at the time of booking if you require an electric charging station so that we can reserve one for you. The charging costs will be billed directly to your apartment. Prices for charging: €0.45 / kWh, blocking fee: €0.10 per minute from 12 hours
The ELVA is a non-smoking hotel, but we have designated smoking areas outside for our smoking guests. Smoking on the balcony is not permitted.
- The final cleaning of the apartments is included.
- A one-off intermediate cleaning is included for stays of 5 days or more. You can order the cleaning on any day the day before until 05:00 PM at the reception and we will clean your apartment the next day.
- If you require additional cleaning, you can book an intermediate cleaning (30 min. smart cleaning) at a price of €30 per apartment.
- The apartment is equipped with sufficient towels and a spa bag (incl. bathrobe, sauna/bath towels). If you need new hand, sauna or bath towels, we will provide you with unlimited new towels free of charge at reception. There are no towels in the spa area for reasons of environmental awareness!
- Fresh bread rolls daily (please pre-order at reception)
- Small selection of freshly cooked menus for ready cooking in the apartment
- Staple foods (pasta, milk, yogurt, eggs)
- Products from the region (cheese, vinegar, oil, juices, bacon, cookies, honey)
- Drinks (water, soda, beer, wine)
- Small range of toiletries
- Each apartment has a heated locker in the basement for safe storage of your ski equipment. Your equipment is in good hands there and is dried overnight.
- The bikes can be safely stored in a separate bike room.
- We also offer an indoor maintenance room for your sports equipment and a bike washing area
The ski bus stops just a few meters from the ELVA and can be used free of charge.
The General Terms and Conditions for the Hotel Industry (AGBH 2006) apply at ELVA. The cancellation conditions are as follows:
Up to 3 months before arrival:
Cancellation is possible free of charge.
3 months to 1 month before arrival:
A cancellation fee of 40% of the total package price will be charged.
1 month to 1 week before arrival:
70% of the total package price will be charged.
In the last week before arrival:
90% of the total arrangement price will be charged.
These conditions apply unless other agreements have been made in the context of offers. If other agreements apply, these will be mentioned in our offers and booking confirmations. You can also take out travel cancellation insurance at the time of booking.
You get the Stubai Super Card worth €99 / adult and €49 / child for free
The Stubai Super Card is valid from 16.5.2025 to 2.11.2025.
The Stubai Super Card includes a wide range of services. In addition, the Stubai Super Card offers a range of attractive bonus services. You can find more information here: www.stubai.at/en/accommodations/stubai-super-card/
The à la carte restaurant offers a selection of vegetarian dishes.
At ELVA we accept various payment methods, including credit cards (Visa, MasterCard, American Express), EC cards and cash payments. We kindly ask you to transfer deposits to our account in advance:
ELVA Apartment Hotel GmbH
VOLKSBANK TIROL AG
BIC VBOEATWWINN
IBAN AT04 4239 0030 0017 7170
Smart cleaning:
20-minute intermediate cleaning at a price of €30 per apartment.
Use of the e-charging station:
Prices for charging: €0.45 / kWh, blocking fee: €0.10 per minute from 12 hours
Treatment